2017 Call Center Fraud Report

Pindrop analyzed more than 500 million calls globally using a combination of metadata, voice biometric analysis, and proprietary technology to provide insights about the phone channel for the 2017 version of their Call Center Fraud Report. This report examines the scope of call center fraud, provides three key call center vulnerabilities, and looks at outside factors which are pushing fraudsters to use call centers as part of their criminal activities. The report also reviews trends in phone types and call locations, plus includes a breakdown of fraud rates among five industry verticals. A brief look at Pindrop Inc. and the methodology used to prepare the report conclude the paper.