As e-commerce fraud continues to rise, merchants must continually evolve their fraud protection strategy or risk losing good customers and revenue. At the end of the day, fraud prevention doesn’t just keep bad actors out. Wherever you’re preventing fraud, you’re also improving customer experiences — and we want to show you how. Join experts from Maast/Synovus and Kount as they share insider knowledge on how five essential fraud strategies also increase revenue and keep customers engaged with your brand.

Journey Orchestration has become a "buzz-term" in fraud prevention, but what does it actually mean and why does it matter? In this webinar we'll take a look at some of the key fraud use cases, and unpick how viewing these via the lens of customer journey orchestration, rather than a point-in-time risk assessment, can make a huge difference to revenue and customer experience.

Kipp Connect platform enables merchants and issuers to collaborate together and WIN more transactions. All it takes to save declined transactions is some carefully coordinated cooperation and communication that lets everyone win – merchants, issuers, and … customers.

Merchants as the party with a lot more direct, real-time contact with consumers “know” more than the issuer does. Merchants can contribute data and share the cost of risk so issuers will get comfortable with the potential risk they perceive.

It's that special time of year again—the time when retailers are bombarded with a wave of returns and refund requests from holiday gifts gone awry. But how do you know whether a return is legitimate, or part of an organized fraud ring designed to siphon thousands of dollars from your business? How do you know that package "lost in the mail" isn't the sixth incident of its kind in the past 48 hours? How do you know the customer returning a "damaged" device hasn't removed a key component and sold it online?

Without the proper tools, it can be nearly impossible to identify fraud at scale and prevent losses. That's where biometrics come into play. Intelligent fraud detection solutions powered by biometrics give your fraud team the ability to spot patterns across engagements and stop fraud at the source, whether it happens in the contact center with a live agent, in your IVR, or through digital messaging. Not only that, but voice and conversational biometrics give you the intelligence required to investigate specific cases and even successfully prosecute criminals.

Join our webinar with Danny Ross, Senior Fraud & Biometrics Specialist from Nuance Communications, to learn how you can stop reacting to return fraud and start taking the fight to the fraudster.