How Can Issuers and Merchants Collaborate To Optimize Payment Acceptance?

Chanan Lavi -- Kenbi; Peter Bayley -- Float Blue Ltd.


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In today's climate, any sign of risk causes card issuers to decline transactions automatically - a smart and justified decision for banks that want to protect themselves and their customers from fraudulent activity. But the reality is far more complex. The cost of a declined transaction is much higher and affects the merchant's revenue. Kenbi enables Commerce merchants and card issuers to respond to the high rate of declined transactions by empowering them to approve more legitimate transactions without assuming more risk. It can be done using the merchant's data and willingness to participate in the cost of risk to approve a transaction that would otherwise be declined. Resulting in increased credit card approvals rates, higher customer satisfaction, and significant revenue increase for both issuers and merchants.

Learning Objectives:

  • After attending this webinar, merchants and issuer banks can understand how they can collaborate directly to optimize their payment / transactions processes.