Fraud & Risk

eCommerce Fraud: It's Costing Merchants More Than They Think

Matt Haroldson -- Vesta


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Online shopping has surged amid the COVID-19 pandemic, and as eCommerce companies have tried to battle the greater threat posed by fraud, many have gone overboard in rejecting good transactions alongside the bad ones, resulting in false declines becoming a more expensive problem than fraud itself. Once a legitimate customer's purchase is declined, not only do merchants lose the sale, but they also often lose the customer for life. This webinar delves into how much fraud is really costing merchants and what companies can do to better balance their acceptance and fraud rates.

Slides from this webinar are available here.