Insights Into Top Performers: Results of the MRC 2020 Global Payment Survey

Joe Salerno -- CyberSource; Sam Anson -- Sony Interactive Entertainment; Trevor Nies -- Microsoft; Peter Shore -- Comcast


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The 2020 MRC Global Payment Survey, developed in collaboration with CyberSource, showcases how merchants are approaching payment commerce, the challenges companies are facing, the best practices they employ, and the results they are achieving.

This webinar highlights today's payments landscape, then details key survey findings on payment processing, focusing on payment gateways and acquirers. The intersection of payments and customer experience is discussed next, followed by authorization strategies and top key performance indicators (KPIs). The broadcast closes with reflections on eCommerce and payments in light of the coronavirus/COVID-19 pandemic.

The full 2020 MRC Global Payments Survey Results will be available in late spring 2020.