Fraud & Risk

Digital Transformation and Post-COVID Customer Journeys

Olga Sokolovskaya and Mike Kasley -- ACI Worldwide


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The COVID-19 pandemic has caused significant changes to how, when, and where customers are making retail purchases. To align with these new customer journeys, merchants are transforming -- and, in some cases, even reinventing -- their processes. This webinar looks at the effects of the novel coronavirus on eCommerce, including transaction volumes and acceptance rates. ACI then discusses the advantages machine learning can bring to fraud mitigation and the role data plays in fraud prevention. A brief Q&A session concludes the broadcast.

Slides from this webinar are available here.