Fraud & Risk

Digging Into the Data: How to Put Together a Winning Chargeback Representment

Pallavi Kuppa-Apte and Meredith Sweeney -- Chargehound


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As eCommerce grows, especially in light of the novel coronavirus, disputes show no sign of decreasing any time soon. Without responding to all chargebacks, merchants may be losing a substantial sum of revenue, however.

This webinar provides a brief overview of the dispute landscape and current challenges, followed by five chargeback representment best practices. Chargehound then looks at key data points to include in dispute responses across multiple transaction types. The webinar closes with information on how to calculate revenue recovery rates and Q&A.

Slides from this webinar are available here.