Fraud & Risk

Transforming Dispute Resolution: Mastercard and Ethoca's Strategy to Fix Chargebacks

Robert McAllen -- Ethoca; Patrick Kelly -- Mastercard


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As eCommerce sales continue to reach fresh record highs year after year, chargebacks are a persistent "growing pain" as each entity in the payments ecosystem wrestles with inefficiencies and antiquated processes inherent with disputes.

This webinar with Ethoca and Mastercard begins with a synopsis of how chargebacks are resolved today, with a particular emphasis on friendly fraud. Three pillars for dispute resolution are discussed next, focusing on data sharing and platform enhancements. Before concluding, the presenters also look at the power of collaboration and how merchants can benefit. The webinar ends with a comprehensive Q&A period.