The Evolution and Key Success Drivers of the Payment Function

Nicolas Vedrenne -- SafeCharge; Pascal Burg -- Edgar, Dunn & Company; David Redmond -- Inditex


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Traditionally payments leaders at many online and omni-channel retailers were tasked with reducing costs; now many companies are using payments as a means to drive strategic growth. In this webinar, leaders from SafeCharge and Edgar, Dunn & Company summarize the results of their one-on-one interviews with 12 merchant payments leaders, who included guest presenter and MRC Global Board member David Redmond from Inditex.

The conversation focused on using payments as a competitive advantage, how organizational structures are evolving, relationship-building strategies with payments partners, and the role A/B testing is playing at the interviewed merchant companies. The presenters also talked about the impact of payments on the customer experience, new approaches to key performance indicators, and payments leadership roles. The webinar concludes with Q&A.

Slides from this webinar are available here. To download a copy of the whitepaper "The 7 Habits of Successful 'New' Payments Leaders" please click here.