Fraud & Risk

Call Center Fraud Vectors and Fraudsters: Analyzed

David Dewey -- Pindrop


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As more and more fraud moves from the card-present to the card-not-present environment, one of the channels increasingly being leveraged by fraudsters is the call center. In this webinar, Pindrop discusses four reasons why call centers are being exploited, then looks at six recurring techniques and eight fraudster profiles gathered through the company's analysis of more than 400 million contact center calls, with particular emphasis on social engineering and account takeovers. The broadcast concludes with a detailed Q&A.

Slides and presenter's notes from this webinar are available here.