Fraud & Risk

False Declines Industry Report

ClearSale and Aite Group


ClearSale commissioned Aite Group to conduct a survey of 100 U.S. merchants focusing on how companies are tackling the complex challenge of preventing fraud without rejecting valid transactions. This survey examines revenue loss incurred through card-not-present fraud and chargebacks. It also delves into how companies are managing fraud and the processes by which they do so, including insights on EMV 3DS (formerly known as 3D Secure 2.0).

After reviewing findings on fraud prevention processes and tools, the focus then turns to manual reviews and transactions which are automatically cancelled due to suspected high risk. After presenting a deep dive on false positives, the survey concludes with ideas to consider implementing and an overview of the survey's methodology.

False Declines Industry Report

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