2018 MRC Global Payments Survey

Merchant Risk Council; CyberSource


The MRC, in partnership with CyberSource, conducted its biennial Global Payments Survey to provide MRC members with insights from merchants around the world to help benchmark their payment management practices.

The survey report captures results from 484 eCommerce payment specialists, covering questions on strategy, customer preferences, cards and wallets, mobile payments, payment challenges and opportunities, and planning and impact of the second Payment Services Directive (PSD2). Takeaways are presented for each of these areas.

Key performance indicators (KPIs) are also featured, with a special focus on conversion rates. The report concludes with a detailed appendix containing high-level profiles of respondents, key markets, and merchant size.

2018 MRC Global Payments Survey

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