2017 MRC Global Fraud Survey

The MRC, in conjunction with CyberSource, conducted its biennial Global Fraud Survey to provide MRC members with insights on how different merchants around the world manage online fraud and risk. The survey report begins with a summary of the survey demographics and top 5 eCommerce markets, followed by seven fraud management metrics, including fraud loss rates, order rejection rates, and chargeback win rates. Manual review rates are also detailed, along with adoption rates of fraud tools and their efficacy. Responses to questions about fraud challenges and merchant priorities round out the survey results, with key takeaways concluding the report. In total, 466 companies responded to the survey, with 124 being MRC merchant members.