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Fraud & Risk
A Vertical Look at Disputes – a Common Thread Is the Post-Purchase Experience
Presentation
A transaction no longer ends after the customer pays. The post-purchase experience has never been more important, and this session, led by industry veterans from Verifi and Groupon, provides strategies for improving that customer experience. These insights are guided by industry level, global trends for both fraud and disputes, and include a summary of the stages of dispute management, along with methods for addressing consumer post purchase demands.
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