Fraud & Risk

Every Customer, Any Channel, Any Time: Omni-channel Authentication for eCommerce

Michael Thelander -- iovation

Presentation

Omni-channel retailing is resulting in new consumer experiences while simultaneously offering new business opportunities for merchants. This presentation looks at the challenges of omni-channel retailing from an authentication perspective, then highlights the implications the second Payment Services Directive (PSD2) in Europe will have on customer authentication. Multi-factor authentication is examined next; the slides conclude with a look at how companies can enhance the customer experience through personalized authentication.

Note that this presentation is also available as a webinar. To view the webinar, click here.

Every Customer, Any Channel, Any Time: Omni-channel Authentication for eCommerce

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