Fraud & Risk

Call Center Fraud Vectors and Fraudsters: Analyzed

David Dewey -- Pindrop


With more and more fraud moving from the card-present to the card-not-present environment, one of the channels increasingly being leveraged by fraudsters is the call center. In this presentation, Pindrop examines four reasons why call centers are being exploited, then reviews six recurring techniques and eight fraudster profiles gathered through the company's analysis of more than 400 million contact center calls. A particular emphasis is given to social engineering and account takeovers, and detailed presenter's notes are included for added context.

Note that this presentation is also available as a webinar. To view the webinar, click here.

Call Center Fraud Vectors and Fraudsters: Analyzed

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