Fraud & Risk
Crook or Customer - Differentiating Between Legitimate Users and Fraudsters
Sometimes fraudsters are brazen enough to communicate with customer support. By providing standard operating procedures and dedicated fraud training for support teams, fraud and risk departments can leverage information from customer support and gain insights into illegitimate users and their behavior. Customer support can also assist with diagnosing account compromises as well as returning fraudsters. By communicating regularly with support leaders and ensuring support personnel are kept in the loop on emerging trends, fraud teams can make faster, more accurate assessments.