Fraud & Risk
Improving the Customer Experience by Collaborating with Card Issuers
Ethoca shares insights into how merchants can use customer dispute alerts to receive notification more quickly of billing disputes or potential chargebacks, which can give businesses more time to work with customers. Three ways to respond to dispute alerts are presented, along with various outcomes and reason codes which can be used for reporting/metrics purposes. For merchants like Sephora, which is presented as a brief case study, dispute alerts have increased revenue and reduced customer insults.