esure Cuts Call Center Fraud by 40% with iovation

iovation

Case Study

esure is a UK-based insurance company offering vehicle, home, and travel insurance. This case study outlines a fraud MO involving the company's call centers, and explains how the combination of migrating insurance fulfillment from email to a customer portal and using iovation's technologies enabled the company to cut its fraud rate considerably.

esure Cuts Call Center Fraud by 40% with iovation