2021 MRC Blog Posts

Fighting Fraud Without Friction

December 03, 2021

Will the new 3DS2 live up to the hype of keeping transactions secure without sacrificing the UX? Kieran Mongey, Payments Optimization Consultant at ACI Worldwide explores the latest fraud trends and whether new security initiatives can ensure safety doesn’t compromise conversion.

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Account Creation & Authentication: a Forgotten Source of Churn

November 18, 2021

It’s no secret that Account Takeover fraud (ATO) has CEOs and other business leaders squishing their stress balls. A recent study found that 72 percent of financial institutions see ATO as a major concern. But, earlier in the customer journey, lies another type of fraud that should also be “accounted” for: account creation and verification fraud.

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Will Cryptocurrency be the Cash of the Future?

November 11, 2021

We discuss what cryptocurrency is, what it isn’t, central bank digital currencies, and what merchants need to know about the future of digital payments.

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Brazilian e-commerce data from 2020 to 2024 highlights opportunities for merchants

November 01, 2021

Companies that sell online are finding in Brazil a great choice for international expansion. Industries such as retail and digital goods saw an exponential rise in sales during the pandemic, which accelerated even more a change that was already taking place in the country: they had, respectively, a 44% and a 50% increase in sales volumes between 2019 and 2020.

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Customer payments – don’t fall at the last hurdle

October 14, 2021

As more customers turn to online purchases, businesses need to keep up with the twin demands of user experience (UX) and security – or risk losing out. Callsign’s Joe Micara looks at how organizations can stay ahead in the race.

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Payments Analytics – Being Led by the Science

July 27, 2021

Numbers and statistics don’t lie. But bad analysis can lead to wrong interpretation – and bad decisions.

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Change at the checkout: the rise of open banking payments

July 15, 2021

In this post, we’ll examine why the last twelve months have made open banking even more relevant to ecommerce retailers, the benefits it provides and how merchants can use it as a way to take payments and verify account ownership.

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Changing The Narrative: How to Use Data Breaches for User Verification

July 15, 2021

Data breaches are becoming a more frequent occurrence with criminals continuously adapting their techniques to access potentially harmful data. More accounts are at risk of being exploited than ever before, with over 6bn fake emails sent worldwide every day, and as countries globally continue to become digital - the number of breaches is only going to increase. From hacks that have affected universities to breaches that have compromised information at hospitals, the list truly is limitless. Yet, despite the warranted cause for concern from the public, merchants can in fact use data breaches to support user verification and fight back against fraudsters...

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Why marketplaces must focus on frictionless customer journeys

June 16, 2021

Covid-19 caused a huge boom in eCommerce sales and a great change in customer behavior, resulting in huge opportunities for marketplaces, but optimizing the customer journey through frictionless payment experiences will be crucial to remaining relevant as competition ramps up.

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How do merchants manage the increasing interconnectivity of fraud & payments?

June 08, 2021

Around 70% of merchant fraud teams also manage payments. How do teams track payment data and fraud, what percentage of transactions are sent through 3D Secure, and what does this mean for fraud detection moving forward?

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